At NepaliPlatform.com, we strive to provide the best learning experience for our users. However, we understand that there may be instances where a refund is necessary. Please read our refund policy carefully to understand the conditions under which refunds are processed.
1. Eligibility for Refunds
1.1 Course Purchase: Refunds are only applicable for paid courses and services purchased directly from NepaliPlatform.com. 1.2 Request Timeframe: Refund requests must be submitted within 7 days of the purchase date. After this period, no refunds will be provided. 1.3 Course Access: Refunds will not be granted if more than 20% of the course content has been accessed or downloaded.
2. Non-Refundable Items
2.1 Subscription-based services, once initiated, are non-refundable. 2.2 Custom services or personalized training programs are not eligible for refunds. 2.3 Refunds are not applicable for technical issues caused by the user’s device, network, or compatibility errors unless proven to be an issue on our end.
Reason for requesting a refund 3.2 Evaluation: Each refund request will be reviewed individually, and we may ask for additional details or clarifications if required. 3.3 Approval or Rejection: Refund requests will be processed within 7 business days. Approved refunds will be credited to the original payment method within 10 business days after approval.
4. Conditions for Full or Partial Refunds
4.1 Refunds may be granted in full or partially based on:
Proof of genuine dissatisfaction with the course content or service.
Technical issues caused by NepaliPlatform.com that prevent access to the purchased course. 4.2 If a refund request is deemed invalid (e.g., violation of terms, misuse of content), it will be rejected.
5. Changes to Refund Policy
NepaliPlatform.com reserves the right to update or modify this refund policy at any time without prior notice. Changes will apply to purchases made after the updated policy is published.
Contact Us
For further inquiries regarding our refund policy, please reach out to us:
